Ilmoni MotenGet in Touch
Ilmoni Moten, independent property claims adjuster

Over ten years turning complex, high-volume claims into clean, compliant outcomes.

P&C Insurance SME · Independent Adjuster · Claims Operations

Explore the Breadth of Practice Work With Me
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0+Years
0+Licenses
0Concurrent files
0Carriers & firms
Up to $0KReserve exposure
0Certifications

Breadth ofpractice

How to use this section: filter by Perils, Policies or Roles, then hover or tap any card to flip it and read the detail. Use the arrows to slide the grid side to side for more cards.

The highlights

03 / Selected wins
Performance
32%0%

Settled-to-inspected ratio

Inherited a stalled backlog and brought the assignment into full SLA alignment.

State Farm CAT deployment
Capacity

150–160 concurrent commercial files

A full statutory-compliance caseload held steady for nearly three years — reserves, payments, negotiation, and legal coordination.

Liberty Mutual, Corporate HQ
RECOGNITION

Golden Compass Award

Recognized for quality, effortless customer experience, and operational excellence within Allstate's Claims Compass priorities.

Allstate
Systems

Onboards fast, every time

Guidewire, Duck Creek, ECS, NextGen, Xpress, Xactimate, Symbility — new carrier, new system, same SLA and documentation standards.

Six sequential engagements
Leadership

Acting lead & escalation point

Appointed team lead in leadership's absence across staff and independent engagements — resolving complaints and owning escalations.

Without the title
Leadership

Built the mentee program

Designed and led new-hire onboarding for incoming examiners, standardizing training materials independent of corporate resources.

Liberty Mutual

Licensed in 29 states

04 / Credentials
Alabama — Non-residentAlaska — Non-residentArizona — Non-residentColorado — Not licensedFlorida — Non-residentGeorgia — Non-residentIndiana — Non-residentKansas — Not licensedMaine — Non-residentMassachusetts — Not licensedMinnesota — Non-residentNew Jersey — Not licensedNorth Carolina — Non-residentNorth Dakota — Not licensedOklahoma — Non-residentPennsylvania — Not licensedSouth Dakota — Not licensedTexas — Resident — All Lines AdjusterWyoming — Non-residentConnecticut — Non-residentMissouri — Not licensedWest Virginia — Non-residentIllinois — Not licensedNew Mexico — Non-residentArkansas — Non-residentCalifornia — Non-residentDelaware — Non-residentDistrict of Columbia — Not licensedHawaii — Non-residentIowa — Not licensedKentucky — Non-residentMaryland — Not licensedMichigan — Not licensedMississippi — Non-residentMontana — Not licensedNew Hampshire — Non-residentNew York — Non-residentOhio — Not licensedOregon — Not licensedTennessee — Not licensedUtah — Not licensedVirginia — Not licensedWashington — Not licensedWisconsin — Not licensedNebraska — Not licensedSouth Carolina — Non-residentIdaho — Non-residentNevada — Non-residentVermont — Non-residentLouisiana — Non-residentRhode Island — Non-resident
Resident (TX) Non-resident
View all licensed states
  • AlabamaAL
  • AlaskaAK
  • ArizonaAZ
  • ArkansasAR
  • CaliforniaCA
  • ConnecticutCT
  • DelawareDE
  • FloridaFL
  • GeorgiaGA
  • HawaiiHI
  • IdahoID
  • IndianaIN
  • KentuckyKY
  • LouisianaLA
  • MaineME
  • MinnesotaMN
  • MississippiMS
  • NevadaNV
  • New HampshireNH
  • New MexicoNM
  • New YorkNY
  • North CarolinaNC
  • OklahomaOK
  • Rhode IslandRI
  • South CarolinaSC
  • TexasResident
  • VermontVT
  • West VirginiaWV
  • WyomingWY

Certifications & Education

  • Xactimate Level I Certified
  • NFIP Certified
  • TWIA Certified
  • State Farm AIAC Certified
  • State Farm Auto Certified
  • B.A. Communication Studies — University of Tennessee, Knoxville (Dean's List)
05 / Real screening questions

How I Approach Claims

01 / 06

“Tell me about a time you had a difficult customer.”

Difficult customers are usually people who feel unheard, or who've already had an unsatisfactory experience. I de-escalate with empathy — I take the time to identify the real concern and work toward a solution within my scope. If it needs to go further, I set clear expectations with the customer and loop in leadership with the details.

06 / Carrier experience

Texas Windstorm Insurance Association/Liberty Mutual/Allstate/State Farm/American Family/Erie Insurance/Chubb/ASI / Progressive/American Traditions/Fortegra/
Texas Windstorm Insurance Association/Liberty Mutual/Allstate/State Farm/American Family/Erie Insurance/Chubb/ASI / Progressive/American Traditions/Fortegra/
2016 — 2026

Experience & carrier footprint

Commercial, residential, CAT and daily lines — across carrier staff seats and independent adjusting firm deployments.

Liberty MutualCommercial (WC) Examiner
AllstateInside Property · Golden Compass
State FarmCAT Field Adjuster
Texas Windstorm (TWIA)Complex Commercial Examiner
American FamilyProperty Desk Examiner
Erie InsuranceProperty Desk Adjuster
Chubb (via Sedgwick)High-Limit Residential
ASI / ProgressiveResidential Claims Examiner
American TraditionsProperty Claims Examiner
FortegraQA File Reviewer

Let's talk.

I take on contract, staff, and project-based work. If you need a passionate P&C subject-matter expert who brings real project discipline to backlogs, coverage gaps, or growing volume, let's talk.

Ilmoni Moten

Ilmoni Moten

(469) 664-2250ilmonilatrice@gmail.comlinkedin.com/in/ilmonimotenDallas, TXStart a conversation

© 2026 Ilmoni Moten — Independent Adjuster